Due to the personal-care nature of Dehab products, opened or used products are generally not eligible for return.

Eligible issues

A return or replacement may be considered when:

• The wrong product was delivered
• A product was missing
• The product arrived damaged
• The delivered package was visibly tampered with

Reporting period

Report delivery-related problems within 48 hours of receiving the order.

Proof required

Customers may be asked to share:

• Order number
• Photographs of the product
• Photographs of the shipping label
• An unpacking video, where available
• A description of the problem

Refund processing

Approved refunds will be issued to the original payment method. COD refunds may require valid bank or UPI details.

Non-returnable situations

Returns will generally not be accepted when:

• The product has been opened or used
• The issue was reported after the permitted period
• The product was damaged after delivery

The customer no longer wants the product after opening it